Puppy Purchasing Process
Follow these simple steps to learn about our Puppy Purchasing Process and to help you secure your pawfect puppy!
The pre-purchase phase involves researching what breed of puppy will suit you and your lifestyle as well as the essential supplies required to welcome your puppy home! We’ve helped you out by making the Research process straightforward.
Our Priority List is a convenient way to view and purchase our available puppies via photos before they are released to the general public on our website! We’ll explain how puppies can also be reserved straight from our website without the need to join a waiting list!
Once you have picked out your pawfect puppy from the Priority List or our website we’ll show you how to Reserve your puppy!
Now for the fun part, Meet & Greet time! This is when we arrange an appointment with you to meet your puppy and take it home!
For the Interstate customers, we have you covered! We’ll explain the puppy handover process and what service we trust to transport your beautiful puppy safely home to you!
Feel free to comment below or email us if you’d like more steps included or information about the process! 🙂
So after long and careful consideration, you’ve decided you’d love a new family member…a puppy! Puppy ownership is a big and lifelong responsibility which takes planning and commitment but is extremely rewarding. So with an abundance of puppy facts and information in the media and internet where do you start?
Click on the breeds bone to learn about each of the puppies we specialise in and their relevant information.
You can also view photos of what each breed looks like when grown-up. Our customers/extended family have kindly provided photos of our puppies and dogs living pawsome lives! If you’re on Instagram you can view our ‘Grown-Up’ Highlight Story or #banksiaparkpuppiesgrowing to see growth comparisons of our customers’ dogs from when they were puppies to older dogs!
Still can’t decide? Try out our quiz to find a breed that fits in with you and your lifestyle.
Wondering what you need for your puppy can be daunting, especially when there are puppy information and accessories for every occasion. We’ll help you get prepared so you’ll have your essentials ready for puppy pick-up.
Our Puppy Consultants are on-hand to help you through the process – from choosing your pawfect puppy to selecting any doggy accessories you’ll need!
The Priority List allows you to view our puppies at 6 weeks old before the general public! Puppies can be viewed with photos and the relevant information on our webpage to make choosing your pawfect puppy convenient. For each puppy breed we specialise in, we have a corresponding Priority List. This allows you to view just the puppies from the breed you want which also helps narrow down the waiting time!
In order to join all you need to do is click here, follow the prompts to create an account and become a member. To then become an active member a $100 deposit via Paypal is required. The deposit is required to show that a customer is genuinely interested in purchasing a puppy from us, but it is also fully refundable should you not follow through with the puppy purchasing process!
The Priority List is in chronological order, so if you join today you will automatically be added to the bottom of the queue and will be sent a confirmation email that you are now an active member! Even though you will be placed at the bottom, don’t worry, it will only be temporary! You will still have a chance to view the latest available litters once customers higher on the list have had their viewing time and if there are puppies ‘Available’! You will then be moved up a spot each time a customer above you has reserved and purchased their pawfect puppy!
Each Friday that we have your selected breed you can log in to your account and see your provided activation time. The customer who is first on the list has access at 9.00 am (AEST and AEDT) and the list is then deactivated at 3.30 to 4.00 pm. The more people on the list, the shorter viewing time each member has before the next member’s activation. If a customer would like the ‘pick of the litter’ they are more than welcome to wait until they are at the top of the list.
Read on to learn about how to ‘Reserve’ or place a puppy ‘On Hold’…and later ‘Meet & Greet’ your puppy and ‘Interstate’ information…
When browsing for your pawfect puppy or if you’ve chosen ‘The One’, How do you purchase the puppy? And what happens afterwards!? Keep reading to follow the process into ‘Reserving’, ‘On Hold’ and what follows…
When browsing for available puppies on the Priority List or looking on our website you will notice the “Reserve Me Now” buttons on the left.
The ‘Reserve Me Now’ button highlighted in blue below with the contact number will make a phone call to our Information Centre Office where you will speak to one of our helpful Puppy Consultants. They will help you reserve that puppy (make sure you check out the ‘Puppy Enquiry Code’ as they will want to know this!). 
The ‘Reserve Me Now’ button with the arrow will open up into a Contact Form (below). Here you fill in your details and will then be contacted by one of our Puppy Consultants shortly afterwards.
Once you have officially ‘Reserved’ your puppy and paid your $100 deposit, your chosen puppy will then have the ‘I’m Reserved’ title listed on our website!
Next is “Meet & Greet” and or “Interstate” (if that applies to you), for the final steps into the Puppy Purchasing Process…
You’ve ‘Reserved’ a beautiful Banksia Park Puppy…so what happens next!?
Whether you have reserved one of our puppies from the Priority List or from our website, one of our helpful Puppy Consultants will contact you to arrange an appointment time to ‘Meet and Greet’ your puppy at our Information Centre in Chirnside Park, Melbourne.
You may be wondering why we arrange puppy pick-ups from our ‘Information Centre’ and not a ‘Pet Shop’!? A politically based Bill was passed late last year in Parliament which affects the dog breeding industry and pet shops of Victoria! The new legislation prohibits the selling of puppies and kittens from ‘Pet Shops’ in Victoria. This has resulted in us closing down our Pines Pets shop and opening up our Puppy Information Centre. Our Information Centre is strictly involved in only the consultation and support process, as well as the handing over of our puppies to their new families. Puppies are not kept or homed at the Information Centre but instead safely delivered to the puppy-friendly facility via a climatised van and only when the puppy is fully sold and paid for by the family. This is due to the legislation, and unfortunately, although this is not convenient for many families, it is not something we can change. For these reasons, Meet and Greet pick-up times are by appointment only and held on the designated delivery days. If for some reason a puppy owner does not want to follow through with the pick-up of their chosen puppy at their Meet and Greet time, you can be fully refunded and the puppy will be transported back to our Banksia Park Puppies breeding facility in Stradbroke, Victoria.
To operate within the boundaries of the new state law, we must receive full payment for any puppy before it leaves our property here in Gippsland. This can be paid by direct transfer, Bpay or credit card. In the unlikely event, you are not 100% happy with your puppy when you meet, for any reason whatsoever, the transaction will be reversed and your payment refunded in full immediately, via the same payment channel you used.
Our Puppy Consultants will also email your invoice and send your entire puppy pack electronically for you to read, along with detailed directions to the Puppy Information Centre (as it isn’t yet on Google maps).
The date your puppy is ready to ‘Meet and Greet’ and to go home is listed alongside the puppy photos as ‘ready to go’ on the website (see below). If you reserved a puppy via the Priority List it will be 6 weeks of age at that time and will be ready to go home in 2 weeks time, at 8 weeks. Why 8 weeks of age? This is when your puppy is developmentally ready to leave it’s Mum and siblings and has been weaned of Mum’s milk onto soft but solid puppy food! 8-10 weeks is an invaluable time for your puppy to bond with you and your family as well as learn positive social and human interaction, also known as the Human Socialisation Period, so it is ideal that your puppy is collected as close as possible to the listed ‘ready to go’ date.
Arrangements need to be made for us to keep the puppy beyond this date, and are not preferred given the important time that this is both for your family as well as your new family member.
We are fortunate enough to be able to provide families throughout Australia with the gift of puppy ownership! To make this possible we have entrusted JetPets to safely deliver our puppies to most states, territories and cities. They are an Australian and Worldwide recognised animal transport company. They have two decades of experience in the safe and comfortable transportation of family pets via aeroplane and vehicle.
Before your puppy leaves Banksia Park Puppies in Stradbroke, Victoria, we will email you updated and relevant photos and a video of your puppy to show that it is happy, healthy and ready to travel. Our Vet will also assess whether your puppy is ready and provide a ‘Fit to Fly’ certificate. Once satisfied, your invoice must be paid in full (JetPets costs included) before your puppy leaves our breeding facility in Stradbroke. One of our friendly JetPets Consultant will then contact you to arrange flight times from Melbourne to your capital city.
We will then transport your puppy in our climatised van from Banksia Park Puppies to our Information Centre, in Melbourne, where we will bathe and get your puppy ready for transportation to the JetPets depot at the Tullamarine Aiport in Melbourne. JetPets will then arrange puppy for the safe and comfortable flight to your Capital City (or regional airport if arranged).
We recommend that you personally pick-up your puppy from the JetPets depot or at some airports the freight terminal, upon arrival. JetPets do offer vehicle transportation within most cities, which is convenient, but also costly.
Congratulations!
Congratulations, you are now the new pawrent of a beautiful Banksia Park Puppy! We hope you share many happy memories and milestones together. Share with us your pawfect puppy moments on Instagram, Facebook or email
Remember we are always an email or call 1300 255 277 away if you need help before, during or after the Puppy Purchasing Process! 🙂
